Frequently asked questions
Answers about free use, accounts, quality, mobile, and failed URLs.
Frequently asked questions
Answers about free use, accounts, quality, mobile, and failed URLs.
Is the downloader free?
Yes. Core downloads on Go Down are free. Ads may appear where you configure them in the CMS. We do not require payment to save a file.
Do I need an account?
No. Paste a URL, choose a format, and save. There is no mandatory registration.
What video quality is supported?
Whatever the source publishes and our analyzer can list — commonly 360p, 720p, 1080p, and 4K/2160p when available. Pick Best or a specific row after analyze.
Can I download on Android?
Yes. Open Go Down in Chrome or another mobile browser, paste the link, and save. No APK is required.
Can I use it on iPhone?
Yes in Safari or Chrome on iOS. Files save through the browser’s download flow (Files app / share sheet depending on iOS version).
Where are downloaded files saved?
On your device, in the browser’s usual download location (Downloads folder on desktop; Files or Downloads on phones). Server-side copies expire after about 6 hours and are not a permanent cloud library.
Why isn’t my URL working?
Common causes: private or age-gated posts, login walls, geo blocks, broken links, or a network disabled in our CMS. Try the official share URL for a public video on an enabled platform.
How long does processing take?
Short clips often finish in seconds to a couple of minutes. Long or 4K videos take longer because we fetch and merge streams on the server before giving you a private save link.
Which platforms are supported?
Currently enabled: Facebook. The Supported platforms section lists only networks turned on in the CMS.
Privacy, terms, and permitted use
Go Down is a public utility funded by ads when you enable them. We do not ask for an account. Download only media you have the right to keep, follow platform terms, and use Privacy, Terms, DMCA, and Abuse pages if you need to contact us or report a problem. We do not claim downloads are anonymous or risk-free.